Free Delivery Service only be available for order HK$2500 or above to single location of Hong Kong
We ship worldwide to 244 countries via DHL Express. The shipping cost is base on your order e.g. delivery address or how many products you ship. This cost includes the order preparation, summer packaging (if applicable), and DHL shipping fees. All our chocolates are shipped directly from Hong Kong to your doorstep. We ship all year round regardless of the climate at destination.
A signature will always be required upon delivery. We do not deliver on weekends and holidays. Although we cannot guarantee a specific delivery time on the requested delivery day,
• If your gift recipient is not present at the time of delivery, DHL will automatically re-deliver the next business day. If your recipient is still not present the next day, DHL will leave a note on the door with the package's tracking number and the local phone number of the nearest DHL agency. It will be up to your gift recipient to contact DHL and schedule an appointment for delivery.
• A few countries may apply a duty tax (see below). The tax is not applied consistently and cannot be assessed in advance. Nevertheless, we always make absolutely certain that your gift recipient does not pay any taxes upon delivery which is why we ship D.D.P (Delivery Duties Paid). If a duty fee is applied, we pay it on your behalf and bill you separately upon receipt of the local customs invoice several weeks after delivery. Our bill will include a HK$100 service fee for monitoring the customs clearance process, providing the additional paperwork and fronting the duty fee on your behalf. An invoice is sent to you via email at such time. Our service fee is not applied if your gift clears customs without any charges. Please note that in some instances, the custom clearance process may delay delivery.
Tracking your package
You will receive your tracking number via email or phone upon shipment and we will keep you informed of the progress of your package each step of the way until final delivery. At such time, a delivery receipt notification will be emailed to you within 3 hours of delivery with the name of the consignee as well as the local time of delivery. Our monitoring service tracks each package in real time as soon as they ship. If for any reason there is a delay (or the possibility of a delay) in delivery we will know right away and will contact you accordingly.
Countries that may apply duties and tariffs include : Argentina, Bahamas, Bangladesh, Barbados, Bermuda, Brazil, Canada, Canary Islands, Cayman Island, China, Colombia, Curacao, Ecuador, Egypt, El Salvador, French Guiana, Gabon, Grenada, Guadeloupe, Guatemala, Honduras, Iceland, India, Indonesia, Israel, Ivory Coast, Japan, Kuwait, Lebanon, Malaysia, Martinique, Mauritius, Mexico, Mongolia, Morocco, Myanmar, New Caledonia, Norway, Oman, Pakistan, Peru, Philippines, Puerto-Rico, Reunion Island, South Africa, South Korea, Sri Lanka, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Uruguay, Venezuela, Vietnam, Zambia.
Our summer packaging
Chocolates do not like temperature variations, which is why we use temperature-controlled packaging with refrigerant packs to maintain an interior temperature between 15°C and 20°C (59°F and 67°F) until delivery, regardless of the outside weather and temperature. This summer packaging allows us to guarantee delivery of your chocolates in perfect conditions anywhere in the world, all year round. You can decide whether to use our summer packaging based on your recipient's local weather and temperature. There is an action required on your part and this service is complimentary.